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Broken item want refund
Item was delivered but was broken I'm requesting a total refund
2 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
Item was delivered but was broken I'm requesting a total refund
house*of*paws
Mentor2 years agoHi @joyceb5762
I'm just tagging you to make sure that you see @eastlaneave answer, since this is your first time posting in the Community. 🙂
eastlaneave
Mentor2 years agoI am sorry that happened!
You should open a Return Request. The reason could be "Arrived damaged" or "Missing Parts".
You can open your return request here. Just click the photo and follow the instructions.
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041
You will be able to print a label from here https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066
-- You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
-- Here is a help page where you can learn more:
https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667
Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.