Broken item purchased

Question

I recently received an item that is cracked at the bottom which might jeopardize it's use. Should I try using it or just request a refund?

lady_madonna · Answer

You are covered by Ebay's Money Back Guarantee. Within 30 days from date of delivery, go to your Purchase History, find the item, and under â€œMore actionsâ€ click on â€œReturn itemâ€ and select the reason for the return. â€œdefectiveâ€œ. Attach a photo. IF your request is approved, the seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item. If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.