Broken item

Question

We received an item today that we purchased. It was damaged beyond any hope of repair not due to the postal service (the exterior of the box is undamaged) but because the seller did not pack a fragile item in any type of protection whatsoever. There are many ways this could have been packed safely and effectively to protect it, and instead they shoved it in a box and crammed one sheet of brown paper on top of a very fragile item. The seller says they do not accept returns. I am really angry.

lady_madonna · Answer

Ebay's Money Back Guarantee overrides the seller's "No returns" policy. Within 30 days from date of delivery, go to your Purchase History, find the item, and under “More actions” click on “Return item” and select the reason for the return. “damaged“. Attach a photo. IF your request is approved, the seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item. If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.