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broken item
If an item arrives damaged, shouldn't I get a full refund? The seller said it wouldn't let her give me a full refund. What can I do?
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If an item arrives damaged, shouldn't I get a full refund? The seller said it wouldn't let her give me a full refund. What can I do?
fashionsandbeauty4u
Mentor1 year ago@jean1957
Yes. You should get a full refund. If it has been 30 days or less since delivery, be sure to open an Item Not as Described refund request on eBay. Don't negotiate with the Seller just through eBay messaging.
Once you open the request, the Seller will have three business days to respond. If they do not, on the 4th day go back to your request and ask eBay to step in and force the refund.
Do not let the Seller string you along or get you to close your refund request.