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Broke items
Who pays for the broke item that was sent to a customer.
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Who pays for the broke item that was sent to a customer.
inceptions
Mentor3 years agoIf your buyer received a broken item, you are responsible for refunding the buyer in full.
Ask for photos of the damage item and packaging and then refund. If you insured the package, you can attach the pics to your online insurance claim:
https://www.usps.com/help/claims.htm