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Bougth a item as guest instead of my account.
I bought a things as a guest and want to return them. But i bought them as a guest with a guest ID and now the seller did send me the return label to my guest ID. How can I access the messages under the guest ID because I don`t get any mails where i can look it up?
Thx for helping.
3 comments
mr_lincoln
Mentor11 months agoHi @jocfis87
You have inadvertently purchased as a Guest.
First, you are covered by the eBay Money Back Guarantee: eBay Money Back Guarantee policy
Next, you have to log OUT of your eBay account to do anything with the Guest purchase. The email you received should have a link for you and this Help page will assist you as well: Buying as a guest | eBay
On a side note, Guest purchases cannot be merged with an eBay account nor can you leave Feedback on the transaction.
jocfis87
OP11 months agoThanks for the fast answer,
but how do I access messages as a guest?
Because the seller send the return label towards my guest ID and dont want to send me the label to my existing ebay account
Best reguards
mr_lincoln
Mentor11 months ago@jocfis87
A Guest purchase return has to be processed outside your eBay account. The Seller or eBay will issue a return label via the transaction's path, which is the Guest purchase path. There is no connection between your actual account and the Seller. Use the link on the Guest purchase help page to file the return if you haven't already done so.