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Bought item not showing up in history despite emails confirming purchase/refund
Summary: tbones-8877 is experiencing difficulties with returning a refurbished phone they purchased, as the item doesn't appear in their purchase history, despite having received email confirmations. disneyshopper suggests that the purchase might have been made as a guest and advises using the email and passcode sent from the platform to access the guest account and file a return request.
Hello! I bought a refurbished phone around a week ago, after realizing I bought the wrong one [provider locked, I do not use said provide] I tried to refund it, however the item does not show up in my purchase history. When I click on email links confirming the purchase/providing the refund label for print it just gives me an error. I need to refund this item before August 4th, any help is appreciated. The item has not been taken down, and I have checked my feedback history where it isn't present either.
comics-scifi-collectibles
Mentor1 month ago@tbones-8877 If you made the purchase as a Guest not logged in to your regular account it will not be in your purchase history.
LOG OUT of your regular eBay account and follow the steps on this page to track your order track your order and file a refund request if needed>
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&st=
disneyshopper
Mentor1 month agoIs it possible you made the purchase as a Guest?
Purchases made as a guest are separate from purchases made as a registered member. You will need to sign in with the email address you used as a guest along with the PASSCODE that ebay sent to you in an email. Then you can file a Returns Request, or an Item Not Received case.