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Bought an item I can’t get a hold of the seller. It’s been months.
I bought an item and I have not received the item
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Locked
Discussions in this board are limited to the original poster and Community Mentors
I bought an item and I have not received the item
eastlaneave
Mentor2 weeks ago@orlandoojedaoo
I am sorry this happened.
If it has been months, it's likely too late to file a case with eBay, you have 30 days to report an item that hasn't arrived and eBay will protect you.
Try oeninging the case, as outlined below, but if too much time has passed, file a chargeback on your payment method, PayPal, or credit card. That goes back to eBay and your seller.
eBay's Money Back Guarantee: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is how to formally request a refund of your full payment when an item doesn't arrive:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In. You must do this before 21 days after the case was opened.