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Bought an expensive item 5 days ago, seller hasn't shipped it and isn't responding to messages.
I generally try to be patient with people but 5 days of radio silence from the seller and no effort to ship out what is a fairly expensive item (that was meant to be a gift, won't make it on time now) has me on edge. And Ebay's support options to deal with this are frustratingly obtuse/limited. It assumes the item was shipped and I just haven't received it yet, with no option to clarify that it hasn't been shipped at all.
What am I supposed to do?
3 comments
beanf97
OP4 months agoDid you even read my post?
I can't return an item I haven't received. As I said in the original post: it has been 5 days since I bought this item, it has not been shipped, there has been no contact at all from the seller and they are not responding to my attempts at contact (messages).
Suggesting that I return it, print a label, etc doesn't help me at all.
eastlaneave
Mentor4 months ago@beanf97
I apologize. I posted the wrong reply. Here's what I meant to post.
eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is how to formally request a refund of your full payment:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In.
eastlaneave
Mentor4 months ago@beanf97
I am sorry that happened!
You should open a Return Request. The reason could be "Damaged or Defective Item", "Missing Parts & Pieces" OR "Different from what I ordered > Didn't Match Description" if the item you got was not what was shown and described.
You can open your return request here. Just click the photo and follow the instructions.
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041
You will be able to print a label from here https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066
-- You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
-- Here is a help page where you can learn more:
https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667
Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.