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Bought a fraudulent item, not as described.
Summary: jburri19 purchased AirPods Pro advertised as new with a warranty, but upon checking with Apple, found them previously replaced with no warranty. The seller offers no returns and requested shipping payment for a refund via Zelle, which jburri19 does not have. jburri19 escalated the issue to eBay, where AI insisted the seller must cover shipping for items not matching descriptions. jacbarcollectibles asked about the return process, and lady_madonna provided detailed steps for utilizing eBay's 30-day Money Back Guarantee to resolve the issue.
Bought Apple airpods pro 2 , advertised as new with 1 year warranty. Item box and earbuds had different serial #. Checked with Apple. Bothe serial numbers had previously been replaced and there was no warranty or support, so firmware could not be updated. This was obviously not what was described. Seller offers no returns and did not respond to me so I escalated it to Ebay. Ebay agreed that I should be refunded. Contacted seller who wants a third of what I paid for a shipping label and to give my refund by Zelle (which I do not have). Ebay's AI said for an item that doesn't match the listing description, that the seller has to p[ay shipping. What can I do if he refuses?
dryophelia
Mentor3 weeks ago@jburri19
Go above the seller, he is obviously trying to delay you beyond eBay’s 30 day Money Back Guarantee.
Open a return for item not as described. The seller will have 3 days to send a return label. If they don’t send the label, on the 4th day you will have the option to ask eBay to step in. Once eBay has to step in, you will be refunded.
Stop communicating directly with the seller. Keep all communication within the dispute process.
lady_madonna
Mentor3 weeks ago · EditedEbay has a 30 day Money Back Guarantee.
Within 30 days from date of delivery, go to your Purchase History, find the item, and under “More actions” click on “Return item” and select the reason for the return. “Doesn't match description“. Attach a photo.
IF your request is approved, the seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.
jacbarcollectibles
Mentor3 weeks agoDid you open an "Item not as described" case or just request a return?