book purchase

Question

I purchased the book, Feasts of the Bible, leader guide by Sam Nadler. Now this is a DVD based study. So, you would expect to receive a DVD with the book because the study is built around the DVD. Now in searching on eBay I find no offer to purchase the DVD. Doesn't seem right to allow sellers to sell a book without emphasizing that the DVD in not included.

comics-scifi-collectibles · Answer

@814freeman A sellers listing can not be misleading. If it does not contain all items that should come with the Bible to be able to use it then you can return it for a full refund.

The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request for most categories AND 3 days for Trading Cards.

Here's what you need to do:

Open a return with the reason doesn't match description or photos.

Select the return item button on this page:

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=

4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.