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bobbyd_87 Don't exchange contact info to buy or sell outside eBay. We scan and, in case of suspicio
Don't exchange contact info to buy or sell outside eBay. We scan and, in case of suspicious activity, manually analyze messages to identify potential fraud and policy violations. Learn more
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this was delivered per fed ex but was sent to my home address [removed by moderator] and they said you have to contact them as they will talk to me Which is **bleep** but they are **bleep** i sent you all contact information earlier this morning Please help me with the missing order & purchase
7:46 PM
this was delivered per fed ex but was sent to my home address [removed by moderator] and they said you have to contact them as they will talk to me Which is **bleep** but they are **bleep** i sent you all contact information earlier this morning Please help me with the missing order & purchase
7:46 PM
this was delivered per fed ex but was sent to my home address [removed by moderator] and they said you have to contact them as they will talk to me Which is **bleep** but they are **bleep** i sent you all contact information earlier this morning Please help me with the missing order & purchase
1 comment
comics-scifi-collectibles
Mentor4 months ago@bobbyon56. This is volunteer help, not eBay customer service.
Are you saying that the item was delivered to an address other than yours?
That sounds VERY frustrating.
1) First, call the postal carrier to see if the tracking number label had your name and address on it.
a) If your name and correct address were on the label, ask the postal carrier to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.
b) If your name and address weren't on that label, ask the postal carrier if they will put this in writing. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps here:
2) Then, report the seller using this process
https://www.ebay.com/help/action?topicid=4022
Important, select "Suspicious seller activity"
then "Other"
Explain that the seller is using fake USPS tracking numbers
Include these phrases
Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller use a false tracking number
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.
3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Request a refund.
Use the Customer Service that is on social media this way:
https://www.instagram.com/ebay/
Just send a private message to the page. Explain you have a fake or false tracking number situation.
If the above steps do not result in a refund then you will have to pursue a chargeback with your funding source ( bank, credit card, etc) . Once you ask your funding source to step in eBay can no longer assist you.