Locked
Discussions in this board are limited to the original poster and Community Mentors
Bidding on and winning an item that “Is broken or can’t be foundâ€!!!
It is becoming an epidemic of bidding on and winning an item and afterwards getting notified weeks later that the order is being cancelled because the item - “Is broken or can’t be foundâ€!!! The ironic pattern I notice is, it only happens when the bid is won in the buyers favor! ALWAYS!!!
Makes me wonder if this is some sellers way to avoid fees by using a reserve and if they don’t like the auction outcome… the item is lost or damaged.
I got notified today, February 15th, that an auction I won on February 3rd is being canceled!
I paid immediately on the 3rd after I won. My money, my time all used for nothing. Shame on a seller who is auctioning a damaged or lost item. MAKE THE **bleep** DETERMINATION BEFORE THE AUCTION!!!
MY COMPLAINT DOES NOT APPLY TO THE OVERWHELMING NUMBER OF SELLERS.
I raise issue now because for several months, I can’t get through a week without the dreaded
message of a cancellation/refund because an item that I won - “Is broken or can’t be foundâ€!
I HOPE YOUR READING THIS EBAY, I HAVE A SUGGESTION FOR A REMEDY!
My suggestion is, if a seller cancels an auctioned off item, because they can’t find it, or the item is broken, then
1) Charge them as if a reserve was in place.
2) Whatever the amount of penalty is determined via #1 above, charge the seller that amount and send those monies to a jilted buyer whom has wasted time researching/evaluating the item, who has had (hers or his) monies needlessly tied up for days, sometimes weeks!
Sincerely submitted for your consideration.
mr_lincoln
Mentor1 year agoHi @franklinnumismatics
-Sellers who use the Reserve price are charged a fee EVERYTIME the item is listed or relisted (and regardless if it sells) so that is one of their penalties until they learn not to use it. It's one of those things that eBay came up with to be able to charge a fee for.
-I wish we had the numbers that showed the number of cancelled auctions by Sellers with those that go Unpaid by Buyers. There are issues at both ends. Buyers can get unpaid item strikes and if they get 2 in 12 months there are few Sellers they can purchase from or bid on until strikes roll off their account ... which takes 12 months.
-What might be more effective is a similar penalty for Sellers (which eBay refers to as a "defect") who tend to cancel auctions after they sell, meaning if they have "X" number of defects they can't use the Auction format until defects roll off their account.