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BEWARE the Ebay Buyer Guarantee Policy
Like a big dummy, I bought a "Silver American Eagle" at a bargain price. When I got it, I saw it was a fake. I did everything Ebay told me to do. The seller furnished me with a shipping label and I sent the coin back. Then the seller refused to give me my money back. I told Ebay the entire story and what did they do? Not a thing.
Over the years, I have bought and sold numerous items from Ebay. No more.
10 comments
eburtonlab
Mentor11 months agoIf you filed a "not as described" return and tracking shows delivery (or even just a delivery "exception"), if the seller does not refund you within three business days you should be able to ask eBay to step in and force a refund at that point, for up to twenty-one business days from tracking showing delivery.
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-step-help-buyers?id=4701
eyebecoins
OP11 months agoThe seller approved the return and I was sent a label. I mailed the coins back. Then the seller denied the claim and said they did not receive the coins. About the same time their account closed so I could not give feedback. I cannot be convinced Ebay is not aware of these scammers and allows them to sell on the platform. I suspect the scammers have already opened another account and resold the same coins again.
myangelandmyprincess
Mentor11 months agoIf you opened a refund request for not as described and returned the coins with a label sent through eBay a seller can't deny the refund on not receiving them.
What does the case say?
ferncliff-39
Mentor11 months ago@eyebecoins
eBay probably closed their account for fraud - if you have a return open, contact CS for help getting a refund, they can see from their end why the account was shut down.
https://www.ebay.com/help/eua?id=5275&mkpid
eyebecoins
OP11 months agoTheir AI tells me it has been too long and I have no right of appeal. That's fine with me. I just won't buy anything else from them. My wife is having a similar problem with them over a door lock.
ferncliff-39
Mentor11 months ago@eyebecoins
Then go to your payment source and open a claim there instead.
You have other options, depending on how long it has been.
eyebecoins
OP11 months agoI opened a chargeback with my credit card. If that does not work I'll file a small claims.
eyebecoins
OP11 months agoI'm just glad I did not use the Ebay Mastercard.
myangelandmyprincess
Mentor11 months agoYou opened an eBay return request? Was the label provided through the return request? Does it show delivered back to the seller?