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BEWARE OF SELLERS WHO DO NOT ACCEPT RETURNS
I purchased item from a seller who does not accept returns.
After receiving item which was described as new, once received it "had" signs of wear. I contact Ebay customer support to assist and was given procedure to initiate return. Somehow after following steps by Ebay support, I was told "once case is closed I'm unable to get refund".
To all buyers as a cautionary advise, please be aware of "Seller does not accept returns".
Appears Ebay is allowing sellers to deny returns/refunds even when item description does not match.
3 comments
lady_madonna
Mentor8 months agoEbay's Money Back Guarantee overrides a seller's "No returns" policy.
If you file a Return Request with a valid reason per the Ebay MBG, the seller will be required to approve the return request. If they don't cooperate, you can ask Ebay to step in to help you 4 business days after you file the request.
shel.kirk
OP8 months agoHello lady_madonna
I actually called Ebay customer support regarding issue with item showing signs of wear - not new as described by seller. Customer support explained that once file is closed there is nothing they could do?
They even suggest to file a police report to help resolve issue.
Thanks for replying with info, but I just found this community page and appears there is a plethora of issues doing business on Ebay with some unfavorable results.
lady_madonna
Mentor8 months agoDid you actually file a return request on eBay within 30 days of delivery? And if so, did you go back to your return request to click on the link to ask eBay to step in to help you when the seller did not cooperate?