Below STandard sales

Question

Does anyone know how long they hold a few returns against you? We took over my dad's items and sales, after he passed away suddenly, and when we first started the parts were all quickly moved into storage units and we didn't know where anything was. We had 4-5 things we couldn't find right away that sold so we offered refunds, but now it is costing us an extra 6% of sales for being "below standard"

Thanks , Chris

wooden_flower · Answer

You are measured on a rolling 12 months. You can look at the monthly details in your dashboard to see when the defects occurred, so you can see when they will roll off.

If the defects are more than a few months from falling off, see if there is a small item you can sell in a larger quantity, even at breakeven - you can reduce your defect % by increasing the number of items sold.