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Being scammed
So i bought something, on ebay, seller manipulated the label and sent it to a wrong address, but its marked delivered, when I contact Ebay they said they would open a case, it got denied the first time, I called back, said I can prove it wasn't delivered here and on the picture you can see the address was manipulated, Ebay says they understand and the automated system can be tricked and they promised they will manually override and refund me, the next day I get the automated message im denied, I call back and now they are telling me the case is closed, out of their hands, cant reach a "leader" and thats that. Soooo what's my option?? The seller account has multiple negative remarks saying the same thing, yes I know I should have done better research, but Ebay just stays with the automated ruling, am I out of luck here? Why does Ebay allow this scam to happen? I've had an account for 10 years, sell is 6 months, what are my options at this point?
eburtonlab
Mentor1 year agoIf tracking shows delivery, but nothing arrives, contact the shipping service to determine if the tracking corresponds to a delivery to your address.
If you can obtain hard copy documentation that the tracking does not correspond to a delivery to your address, contact eBay via social media and explain that you have a case of "false tracking" and you should be given the opportunity to provide your documentation to eBay via direct message. This is different than the usual "item not received" case which is handled automatically and which allows the seller to win by providing tracking that shows delivery.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
You can avoid many issues entirely by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.