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Being fair to the seller
Is it really eBay policy that a seller gives a 100 percent refund for an item and the buyer doesn’t have to return the item even if the seller paid for the return
3 comments
comics-scifi-collectibles
Mentor2 weeks ago@steelcity1873 Just adding to the excellent answers that my fellow Mentor's have provided... If you do NOT issue the return shipping label before eBay steps in and forces a return then you do not get the item back and you receive a Defect
mam98031
Mentor3 weeks ago@steelcity1873 There are variables to that statement. Not all Return Requests are treated the same.
The return policies options are as follows.
1. No Returns
2. 30 day returns w/ buyer pays shipping
3. 60 day returns w/ buyer pays shipping
4. 30 day returns w/ seller pays shipping, AKA Free Returns
5. 60 day returns w/ seller pays shipping. AKA Free Returns
6. 14 Day returns in certain categories
With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request, if the buyer properly filed the claim. Or if they want to they can accept the return and have the buyer pay the return shipping. If the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.
On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return. Plus if the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer. As of October 1st 2019, sellers that are TRS have some additional protections as well as they can issue partial refunds if they options 2 or 3 as their return policy.
On options 4 & 5 above, they are also known as Free Returns. If a seller that has either of those policies they will pay the return shipping even on a buyer's remorse return. A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping]. Also Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below. In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.
ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception. Even if they are improperly filed and should have been a Buyer’s Remorse claim.
All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!
14 day return policies are allowed in certain categories: Camera Drones, Camera lenses, Collectibles & Art, Digital Cameras, Jewelry and Medical & Mobility.
For those with Free Return and/or TRS members with 30 day return policies, there are some added protection benefits, one of which is the ability to do a discounted refund under certain conditions.
lady_madonna
Mentor3 weeks agoIf the buyer filed a Return Request with a valid reason per the Ebay Money Back Guarantee, the seller would have to provide a return shipping label, and the buyer would be required to return the item The seller would refund the buyer after receiving the returned item.
You can read more info here > https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115