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BBE policy - is this real.
Summary: damianscollection shared a concerning email they received, allegedly from eBay, claiming their account does not meet performance standards and detailing restrictions. They are confused because they maintain a 100% rating and are a top seller. They question whether the email is genuine or a hoax, noting that their listings remain active.
Dear Seller,
eBay regularly evaluates the accounts of its sellers. In relation to your account, we have noticed that its performance does not meet the requirements of eBay's BBE Policy available at: https://export.ebay.com/en/fees-regulations-policies/ebay-policies/bber-2025/.
Your account's BBE rate is higher than that of your peer eBay sellers. You can visit the Seller Dashboard (https://export.dashboard.ebay.com/) to check your current account performance.
In accordance with the BBE Policy and the eBay User Agreement, eBay has determined that in order to protect the eBay community, the following restrictions will apply to your eBay account: (a) Your selling privileges will be restricted; and(b) Your listings will be ended; and(c) Your payouts will be on hold.
Please kindly review your account settings and deactivate your eBay Store subscription, and make sure that all listings are ended before deactivating your eBay Store subscription. If you fail to do this, you may incur potential charges and fees to eBay.
The safety of the eBay community is a top priority for us. We appreciate your understanding in this matter.
We look forward to your cooperation, eBay team
I received this horrific email from eBay - however, I am rated 100% and a top seller. Is this for real or a hoax? My listings are still active.
krazzykats
Mentor3 weeks agoThe Bad Buyer Experience - BBE- is real. Check your dashboard here:
Service Metrics - eBay Seller Hub
Cancelled orders and INR give a bad buyer experience.