Locked
Discussions in this board are limited to the original poster and Community Mentors
Bad Review From Seller
A seller gave me a positive, but also bad review in error. He noted the review as positive, but in his comments said that I didn't pay him. This wasn't true of me, but someone else. He told me to request a feedback revision, but everything I'm reading says those are for sellers, not buyers. Can anyone help me?
2 comments
inceptions
Mentor2 years agoHi @ssmith318
A feedback revision request is made by the buyer to change a negative or neutral feedback he left for the seller. You're correct that it doesn't apply to you.
Advise the seller that he needs to self-report the feedback comment to eBay to have it removed. Sellers are not allowed to leave negative feedback comments for buyers.
Alternatively, you can report this to eBay by contacting support using the link at the bottom right of this page:
https://www.ebay.com/help/policies/feedback-policies/feedback-misuse-policy?id=5030&st=3&pos=3&query=Feedback%20misuse%20policy&intent=feedback%20policies&lucenceai=lucenceai&docId=HELP1566
Type Agent or Need callback in the chat box.
comics-scifi-collectibles
Mentor2 years ago@ssmith318. The seller violated eBay policy by leaving a negative comment in a positive for a buyer. Buyers can only receive positive feedback.
You need to contact customer service and ask eBay to remove the comment.
Here's how to contact eBay customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back