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Bad Item
I bought an item that turned out to be bad and does not work. How do I get eBay to investigate and get my money back?
3 comments
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Discussions in this board are limited to the original poster and Community Mentors
I bought an item that turned out to be bad and does not work. How do I get eBay to investigate and get my money back?
inceptions
Mentor4 months agoHi @dantheman_73
Here's what to do...
If you received an item that is not as described (in your case, defective), you have up to 30 days to open a return using the option next to the transaction in your Purchase History. The seller will have 3 business days to provide a prepaid return shipping label or else refund. If he does neither, go back to the case on day 4 and use the option to ask eBay to step in. eBay will force the refund.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041&st=3&pos=1&query=Return%20an%20item%20for%20a%20refund&intent=item%20not%20as%20described&lucenceai=lucenceai&docId=HELP1134
dantheman_73
OP4 months agoThanks for the info.
inceptions
Mentor4 months ago@dantheman_73
I didn't sell you anything. You're not communicating with your seller here. This is a public board.
See the instructions in my first response and follow those.