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Bad Experience as a buyer
I bought an item it never arrived, I contacted the seller and got no reply. I contacted eBay saying I wanted to cancel the order, Got a message from eBay saying that I couldn't cancel the order. Finally got a refund a month later. Very unsatisfactory. It would be nice to have at least an apology for this waste of my time. I am really soured on buying things on eBay.
3 comments
coin_regal
OP4 months agoI did receive a refund eventually, and I could have started the claim process sooner. It irks me that I received zero communication from the seller and eBay wasn't that helpful regarding the transaction.
eburtonlab
Mentor4 months agoGlad you were able to get a refund.
The process is much easier if the seller cooperates, obviously. But even if the seller is not cooperative at all, you should be able to get a refund automatically using the money back guarantee without needing any help from the seller or eBay just by submitting the case and asking eBay to step in.
eburtonlab
Mentor4 months ago@coin_regal
You can start an "item not received" claim the day after the last estimated delivery date, and if the seller does not cooperate, ask eBay to step in and force a refund after three business days.