Bad comment in review from seller

Question

When seller leaves a bad review in error. And will not correct? What can be done?

shipscript · Answer

A seller is unable to change feedback given to a buyer. The only reason feedback can be changed is if the recipient of the feedback sends a formal feedback revision request to the other party. And this can only be requested if the feedback is negative or neutral.

Since a buyer may only receive positive feedback from the seller, a buyer can not request a feedback revision.

If the wording of the feedback violates eBay policy (negative comments within positive feedback), the recipient of that feedback can ask eBay to review.

Scroll to the bottom of this help page, click the "Contact us" button and select from the options.

https://www.ebay.com/help/policies/feedback-policies/feedback-misuse-policy?id=5030

fab_finds4u · Answer

It is impossible for a seller to leave the buyer a negative rating. Their comment has to match the rating they leave. If they left a negative comment when leaving positive feedback it is removable.

kensgiftshop · Answer

You can contact CS and let them know the seller violated the feedback policy and see if they'll remove the comment.

You can request to have CS call you back at the address below.
https://www.ebay.com/help/contact_us?id=4002&st=10