Awaiting response on case opened 04/24/20/6. Says still pending

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Still awaiting ebay decision on item ordered no received. Case opened 04/24/20/6

toner3740

3114 View listings

Posted 5 months ago·Last reply 5 months ago

3 comments

comics-scifi-collectibles

Mentor5 months ago

1936 View listings

@toner3740 Did you ask eBay to step in and help?

How to ask us to step in

Find the item in your Purchases.
Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item).
Select Ask eBay to step in and help.
Select a reason from the dropdown menu, then select Confirm

toner3740

OP5 months ago

3114 View listings

Yes. That is how I got response “Case Pending “. I expected an answer sooner than this. Seller has never responded to me and I am left with a pair of jeans of no use to me and out over 30.00 and no dress. His feedback says has happened to several other people. What now?

comics-scifi-collectibles

Mentor5 months ago

1936 View listings

@toner3740
Here's how to contact eBay general customer service to see if they can move things along in your case.

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://www.instagram.com/ebay/

6am to 6pm PST