Avoiding a Return as a Seller

Question

A buyer is trying to return an item he claims is "used" which was sold brand new, its a pair of designer slides is there anything I can do to avoid accepting the return he is also claiming there different sizes which they aren't they were bought new from saks!

mr_lincoln · Answer

Hi @herrodr-66

You have the No returns accepted setting on your listings, many Sellers think they can prevent returns but they can't. eBay provides two types of returns that bypass the No returns accepted and charges you the Seller for the return shipping label. We see this all the time. Experienced Buyers know this.

You would be better off using Free 30 day returns and taking full advantage of you Seller protections as outlined on this page: Seller protections | eBay

On a bogus return you have some flexibility with what you refund the Buyer and you can also use the Report Buyer link on the sold item.

comics-scifi-collectibles · Answer

@herrodr-66 If the buyer files a refund request saying that the item is not as described then you need to accept the return and issue the return shipping label.

The eBay Money Back Guarantee overrules your returns policy. Your return policy only applies if the buyer files a buyer's remorse return: Doesn't fit, changed mind, etc.

If you do not accept the return willingly then the buyer can ask eBay to step in and forces a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.

If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:

https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=12&pos=3&query=Report%20an%20issue%20with%20a%20buyer&intent=report%20&context=9056_SELLER

Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.

Seller protection:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=12&pos=4&query=Seller%20protections&intent=seller%20protection&context=DEFAULT_SELLER