Automated system automatically refunded buyer ???

Question

Transaction isn't complete yet, delivery is expected by today. Buyer took two weeks to ship it, nearing the allowed three weeks to return when a case is opened. The automated automatically refunded the buyer. What do I do ? It says this case is closed and isn't eligible for appeal.

mudshark61369 · Answer

@craftycraftsbythecraftor ,

If the buyer filed a not as described or didn't work etc. dispute, you had to send them a return shipping label within 3 days of the dispute being filed. Buyer's are usually given 5 working days to get the item in the hands of the shipper. (Sat. Sun & National holidays are not considered working days) If they did not do that you could have asked ebay to step in and close the dispute.

If you tried to stick by your No Returns policy, and did not send them a return label, ebay would find in favor of the buyer and refund them without requiring them to return it.