Authenticity Sneakers

Question

How are we supposed to know why the shoes were sent back? Just says did not pass inspection. Knowing these are legit shoes passed on many other platforms. One said description was wrong but the other nuthing. One pair came with a card that said it was significantly different than what was listed which is wrong. And the QR code doesn't go anywhere. How do you even contact anyone from eBay.?

comics-scifi-collectibles · Answer

@kicks-n-more_3 I am sorry to say that there is no way to contact the Authenticity Department. You will not receive more information than you already received, which I know is slim.

You'll need to list these shoes elsewhere.

From the policy page>

What if my item doesn't pass authentication, but I have evidence that confirms it's authentic?

Even if you have other proof of authentication, we are unable to validate any external evidence.

https://www.ebay.com/help/selling/selling-tools/ebay-authenticity-guarantee?id=4644&st=12&pos=1&query=eBay%20Authenticity%20Guarantee&intent=authenticate&context=DEFAULT_SELLER&docId=HELP1344