Locked
Discussions in this board are limited to the original poster and Community Mentors
Authentication Delays
Is there any way to get clarity on item sold that’s been with authenticator for 10 days now, I can’t get any type of transparency to figure out what the delay is, only generic responses.
1 comment
inceptions
Mentor4 months agoHi @blainebg5
After the item is authenticated, it will be shipped to you with a different tracking #. Click the tracking link in your Purchase History to see if there is a second tracking #. If not, you can do this...
Check the estimated delivery date shown in your Purchase History. When that date has passed, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. eBay will force the refund.