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Authenticated item not received
Hi all,
Sold an item that went to authentication. Item rec'd there, authenticated and sent to buyer. Buyer receives an empty box and opens a case. Ebay advises me they refund the buyer and I as seller am "not at fault". Am I just out the cost of my item now? Anyone know how I can contact a human to dispute.
Thanks for your help.
1 comment
comics-scifi-collectibles
Mentor2 years ago@babsinpbg. The refund should come from eBay's pocket not yours. Let me know if that doesn't happen.
Here's how to contact eBay customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/eBay/