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Authenticated Baseball Card Stolen/Missing - USPS
Summary: lacolecciondejp reported purchasing a baseball card through eBay's Authenticity Guarantee program, which was shipped to them via USPS. After receiving a delivery notification, they found the package empty. They seek advice on filing a claim or determining if the shipment is insured under eBay's protection. disneyshopper suggested using the Return option in Purchase History to file a claim, highlighting that the package was "Not as Described" and to include photos and documentation of the issue.
I purchased a baseball card for $210. As part of eBay’s Authenticity Guarantee program, the seller shipped the card to eBay’s authentication facility first.
The card was successfully authenticated and then shipped to me via USPS. I received a notification confirming that the package had been delivered to my mailbox. However, when I went to retrieve the package, I found the shipping envelope/bag inside my mailbox, but it was completely empty. The baseball card was missing.
Since the card was authenticated and shipped to me through eBay’s Authenticity Guarantee service, I would like to know what options I have in this situation. Is the shipment insured or otherwise covered by eBay’s protection?
The card was valued at $210, and I can provide photos of the empty package, tracking information, and any other documentation required.
Please advise me on the next steps to file a claim or any other information that can help on this situation
krazzykats
Mentor3 weeks agoReturns and refunds eBay
disneyshopper
Mentor3 weeks agoGo to your Purchase History, locate the order, click the Return option, selecting the reason Not as Described (since you did not purchase an empty package). Include photos of the torn package, shipping label, and any sticker or notice from the USPS that the package was torn/opened.