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Auction rules for sellers
Hello,
I recently posted my first item for auction. I have a buyer with whom I negotiated a price that works for both of us in messages and he claims he tried to make that offer as a bid in my auction. But because he put it as a MAX offer the bid hasn't come up to that price. He says he doesn't know how to pay me now and I don't know how to offer him to option to pay now. Would love to better understand my options here - thanks in advance for any advise.
8 comments
lady_madonna
Mentor9 months agoAn offer is not the same thing as a bid.
If the auction has ended with that member as the winner, they must pay the amount shown in the order details. If you and the member agreed upon a lesser amount you can issue a partial refund after they pay.
ijgero2009
OP9 months agoWhat if I accidentally listed my items at too low a price and don't like the bids. Can I revise the price? Or cancel the auction?
lady_madonna
Mentor9 months agoYou are required to sell the items to the winning bidder. You cannot revise the price if it has received bids and you cannot cancel an auction that has bids.
In the future, start your minimum bid price at the lowest amount you would be willing to accept to sell your item.
EDITED TO ADD: You should not be negotiating a price with a member during an auction.
ijgero2009
OP9 months agoI accidentally listed it too low. I never would have agreed to sell my items at the price people are bidding. And yet eBay says I'm "required to sell the items to the winning bidder." That cannot be legal.
lady_madonna
Mentor9 months agoYes, it is legal. It is in the Ebay rules for sellers.
https://www.ebay.com/help/selling
You need to take responsibility for your mistake in listing it too low.
If you cancel the auction listing, you will have to pay fees to Ebay based on the amount of the highest bid at the time of cancellation which will be quite expensive indicated by the current bidding price of your auction.
ijgero2009
OP9 months agoTell me about the "cancel all bids" option then. Is that different than pulling an item out of auction?
lady_madonna
Mentor9 months agoThere are only a few reasons for cancelling bids, and "starting the price too low" is not one of them.
"To try to prevent potential buyers from being disappointed, we discourage the canceling of bids unless absolutely necessary. However, you can cancel a bid when:
As previously stated, if you end the listing because it is no longer available or you made an error in the listing (such as in the title or description), you will owe Ebay fees (which can be several hundred dollars in your case). Since your auction has a few more days left, the bidding can increase. Would it be better to accept a lower price than expected or pay several hundred dollars in Ebay fees?