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At contact customer support!
I am a 11+ year, $30-40K per month seller on eBay. For the last 3 days I have been unable to reach customer service for an urgent matter. When I get through the dumbest AI agent in the world, I have chose both options of being called by or calling customer service. When I call them, I get bogged down by the AI assistant again even though I have a code. When I finally get through it tells me that I am outside of biz hours even though I am CL:EARLY within the hours. When I have them call me, I keep getting a message that they are having technical issues & cant do anything.
ANY ideas on how to get through? This is an URGENT matter. I am at the point where I may just need to close my account on here & stay focused on the other, better marketplaces.
toddoll
OP8 months agoThe issue is that an inspector made a MAJOR error. And I need to speak with them. They can fix the issue easily once I speak to them. I know every single rule, procedure, etc on here as I have completed tens of thousands of ;uxury transactions on my various accounts on here for a total of 20 years (11 years on this account w/ $40K sales on this account last month). There is absolutely know way that this can be addressed without speaking with a live agent.
jacbarcollectibles
Mentor8 months agoIf you mean that an authenticator made a mistake then an eBay customer service agent cannot help you. The authenticators are third party companies that are contracted by eBay to authenticate items. Customer service has no way of helping you as the authenticators are not eBay employees. eBay considers the decision of the authenticator as final.
eburtonlab
Mentor8 months ago@toddoll
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If you are unable to get a call back, try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/