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assistance with an international return
Summary: A participant, iliaoffroad, has started a discussion seeking assistance with an international return. However, the initial post does not contain any specific details or further information about their situation or the type of help needed.
I need urgent assistance with an international return case, as the automated system is stuck.- Item: O'Neal Racing Baja Jacket
The item received is defective / not as described (it is labeled 2XL but physically smaller than an XL). I opened a return request, and your system automatically generated a US domestic FedEx QR code/label.
However, I am located internationally, in Georgia (the country), so I physically cannot use a US domestic FedEx label. I contacted the seller, and they officially stated in the messages that they do not support international shipping and refuse to provide an international return solution.
According to eBay policy, for "Item not as described" cases, the seller is fully responsible for return shipping. Since the seller refuses to cooperate with international logistics, and your system has now extended my return deadline to June 3 waiting for a US drop-off, I am stuck in a loop.
Please have a human agent manually review this case, check the seller's messages, step in, and issue a full refund.
Thank you!
