Asking ebay to step in and help

Question

I accidentally placed an order with a scammer, how do I fix this. I placed the order and immediately asked to cancel it, and the person said that they had already shipped it. there was no tracking information added I think I got scammed. What can I do. They still have not updated the tracking information.

lady_madonna · Answer

@dill-hens

The seller was not obligated to cancel your order.

You will need to wait until the estimated date of delivery has passed to file the Refund Request/Item Not Received dispute.

IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:

Go to your My Ebay page >> Purchase history

Select â€œMore actionsâ€ beside your item and then â€œI didn't receive it.â€
Click the box beside I want a refund.
Select Send request.

If the seller does not respond after 3 days, you can ask Ebay to step in to help you.

Find the item in your Purchase History
Select See request details
Select â€œAsk eBay to step in.â€