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"Ask us to step in" not available even though it's been more than 3 business days
How can I get help? I received an incorrect item, so the seller should be paying for return shipping. They haven't, and even though it's been more than 3 business days, the "ask us to step in" option isn't available. Nor is a live agent to chat with. Help! How can I speak with a human to get this issue resolved?
3 comments
eburtonlab
Mentor10 months ago@emily2010703
When did you open the return case? Did you file a "not as described" return?
Check the status of your case here:
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-step-help-buyers?id=4701
emily2010703
OP10 months agoYes, I opened a return case on 7 Oct as a "not as described" return. It is telling me to "take action" by returning the item to the seller, but the seller has not provided a shipping label or responded to my messages about how I will be reimbursed for return shipping. eBay says "The seller let us know that they provided a way for you to return the item. If that's not the case, contact the seller." I've contacted the seller multiple times and they have only provided a return address, not a shipping label or anything else. And I don't have an option to "ask us to step in" even though I opened the case 10 days ago.
eburtonlab
Mentor10 months agoIn that case, your best course of action is likely to contact eBay via social media direct message to point out that you have not actually received a prepaid return label or payment for return shipping.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/