Ask eBay to step in and help (a buyer, with a return) NOT an available option

Question

I need eBay to step in and help on a return but the option to request that is not available even though its been over three days since requesting the return. I have been refused reasonable accomodation for my disability/handicap (I need a return label physically mailed to me as I can not print one out). I need to be able to hand the package to my carrier at my door, but can't do this if I do not have a physical return label. How to I get eBay to help?

serviceking · Answer

I have not had to ship anything ever using a prepaid label since becoming disabled. Amazon accepts drop-offs (where I do most of my business). This seller used Amazon shipping to fulfill but wont accept the return that way. It is a $9.95 item they did NOT ship as described, which resulted in its breaking. Any cost to return it (paying to have the label printed, paying to be driven to somewhere to have it printed, etc.) due to the fraudulent listing description is unnacceptable, giving it will eat the refund.

mr_lincoln · Answer

HI @serviceking

Really sorry to know your situation with those limitations. Unfortunately, eBay is not set up to do that. How do you ship other things from your home??? If you have friends or family who assist you by taking packages to the Post Office, buying labels and returning with a receipt you can do that as well for an accepted eBay return. It requires you to message the Seller with the tracking number on the return label and if they fail to refund you within 2 days of receipt then you have to contact eBay to force the refund. It is obviously more work doing it hat way. You will not be able to get your out of pocket label cost refunded to you by either the Seller or eBay with this approach.

You can try reaching out to eBay tomorrow but I am not sure if they will be able to facilitate you or not:

Here's how to contact eBay general customer service.
1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.

4. Type AGENT (you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://www.instagram.com/ebay/

6am to 6pm PST