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    As Ebay seller am I responsible for international pkg once it leaves the USA shipping destination
                     

    Package to Oregon shipping International destination to China destination

    sharscollectible
    sharscollectible
    3226View listings
    Posted 1 year ago·Last reply 1 year ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    jonathanbrightlight

    jonathanbrightlight

    ·1 year ago
    0View listings

    You are only responsible for it being received at the address on the order, so if that was an Oregon destination, it is no longer your responsibility once it shows delivered to that address.

     

    That said, if it was a Freight Forwarder in Oregon (I don't believe eBay has their own facility located there) and a dispute arises, you sometimes have to do some legwork to show that you met your obligation and that the buyer is no longer entitled to the Money Back Guarantee because they had it reshipped.  You can see that policy here: https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210

     

    The specific rules that apply if this was a Freight Forwarder:

     

    Exclusions and special coverage when the buyer doesn't receive an item

    The item was sent to another address after original delivery

    Covered:

    The item was forwarded as part of an eBay program such as:
    Global Shipping Program
    eBay International Shipping - opens in new window or tab
    eBay Authenticity Guarantee
    Not covered:

    The buyer used third-party freight forwarding or mail redirection

                                           
                                                                                     
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