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As a seller/accepted a counter-offer. All data disappeared
Summary: reselldelights faced an issue where they accepted a counteroffer from a buyer, but the transaction details disappeared from their records. They couldn't find the offers in their messages, notifications, or Seller Hub, raising concerns about the buyer's perception of their responsiveness. eastlaneave explained that this situation occurs when an item remains available until the buyer pays after a counteroffer is accepted. They advised reselldelights to contact the buyer to confirm the acceptance, noting that payments may take up to 24 hours.
As a seller, I accepted a counteroffer from a buyer earlier this evening but all data seems to have disappeared. When I go to my active listings and open it , it still shows one available although there was ever only one for sale. The listing shows one offer in red on the left. When I go to seller hub and pull the active listings and find the listing there is no drop-down to show any offers or counteroffers although when I asked google it tells me there is a drop down box for them. How do I find the offers/counteroffers? They are not in my messages or notifications. My seller hub does not show the anyone has paid, nothing ready to ship. Please help. I'm concerned the buyer thinks I am not responding. Thank you.
eastlaneave
Mentor1 month ago@reselldelights
This is a special situation that happens when:
Seller sends an offer to watchers
Buyer counter-offers that amount
Seller accepts the buyer's counter-offer
In this situation, the item isn't marked sold and awaiting payment.
If the buyer comes back and pays, then it is sold.
Meanwhile your item is available to all buyers.
If you wish, you can message the buyer to let them know you accepted their offer (in case they missed the notification.
reselldelights
OP1 month agoThank you, am a fairly new seller and first time this has happened to me. Good to know.
eastlaneave
Mentor1 month ago@reselldelights
It's always confusing when it happens. My buyers do come back to pay, but sometimes it is 24 hours