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Hello... maybe somebody can help me.
I bought through Ebay, an a TV 85" back in November... I received the communication of the buyer that the TV 85" disappear in the process of the shipping,, then I cancelled the order and sent to Ebay the copy of the email from the Seller saying, he si going to cancel the order. I bough through Klarna ( please don't do it if you wants to buy something , if you have a problem like mine. , they never answer the emails or chats )) I communicate to Klarna the cancelation and send to them copy of the email of the seller,. Klarna asked me to contact Ebay.. I was do.. but, now,, 3 months later, Klarna still getting payments from my account, because Ebay never let them know the cancellation,, or do not on purpose the cancellation process... Now I contacted the seller,, they said,, he cancel the order back in november,,, and when I try to contact Ebay,, they said the case is closed.. Now i'm still making payments to Klarna for a TV that I never Received,,, and Ebay.. always responded case is closed..........Did somebody in the community can advise me what I have to do.. ? please. By the way,, I'm ebay customers since 20 years,, but not anymore.
eburtonlab
Mentor7 months ago@carobr368814
An email from a seller stating the seller intends to cancel is not the same thing as the seller actually cancelling, unfortunately.
If the seller did not actually cancel and refund you, you should have filed an "item not received" case within thirty days of the last estimated delivery date, and asked eBay to step in within twenty-one business days if the seller still did not refund you. If you did not start a case or ask eBay to step in within the time allowed, eBay can no longer help.
You may have some recourse through your payment method after that point. How Klarna handles such things, I do not know.