Are we unable to actually speak to a real live human?

Question

I am looking for the option to contact agent?

I've been selling on eBay for decades and I have always been able to speak directly to a human. I haven't had a reason to do so in a year, but I do not see where I can request a call or direct communication, it is just help documents. #ebaysupport #pleasehelp

eburtonlab · Answer

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid