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Are sellers getting screwed when a buyer returns an item that they used, damaged or replaced ??
The answer is YES! Ebay only allows sellers to redeem up to 50% of the item sold. Even if the item they sold is not the item that gets returned to them.
This clearly sends a message to buyers that they can get any item they want for 50% off of the asking price. This way Ebay still gets a percentage of the sale, so they can make there yearly multi billion dollars. Makes you wonder how much of there profits are at the sellers expense.
EXAMPLE: Ebay allowed a buyer with 0 feedback rating to purchase a factory sealed new item even though my seller preference states that bids or purchases are not allowed for anyone with less then a 5 feedback rating.
The buyer who opened his ebay account the day he purchased my item, returns an open box with a used old part that has been tampered with.
You can report the buyer for a fraudulent return. However this seems to get ignored so you have to close the case by refunding buyer within 2 days of return or else ebay automatically sides with the buyer.
If a buyer is reported for a fraudulent return it should take precedence over refunding the buyer 1st.
amhsi03
OP1 year agoI understand that returns are part of selling I've been an Ebay member for 25 years. I've been through the buyer getting totally screwed days. I also agree that 50% when applicable is better then 0%. However my point here is to protect the seller from fraudulent returns. There should be a review process put in place when the seller files a fraudulent return prior to refunding the buyer so that the seller can present evidence of fraud and have the chance to be reimbursed the full amount. Ebay has affidavid forms that can be uploaded for events like this. From my experience you cant get them unless you file an appeal on a case that has been closed. Which I feel is ass backwards!!
mr_lincoln
Mentor1 year ago@amhsi03
I completely understand but I would not put it past some Sellers to lie on the affidavit ... there are and probably always will be dishonest Buyers and Sellers and not limited to eBay. I firmly believe that "deterrence" goes a long way in cutting down on scams and anything that might facilitate that would be a good thing. But it would not eliminate all scams .... but again, I understand your viewpoint here and perhaps the affidavit might add some level of deterrence.
mr_lincoln
Mentor1 year agoHi @amhsi03
First, your comment about blocking Buyers with less than 5 Feedback ONLY applies to the criteria on the line above it on the Buyer management page which sets a limit for Buyers buying or bidding on "X" number of your items in the last "Y" number of days. There is NO independent block settings for a Buyer's Feedback count alone.
How many times has this happened to you? We've had it happen only a couple of times in over 11,000 transactions on three accounts over a 10 year period. If memory serves, the first time it happened to us eBay was not letting Sellers deduct 50% of the item price so we ate the entire item price. 50% when applicable is certainly better than nothing on the occasional bogus return. Selling on eBay is retail sales and returns happen and of those yes, some are bogus. eBay is a 3rd party who never really sees what was shipped or what was returned. And sadly, there are both dishonest Sellers and Buyers who use their venue.
Don't get me wrong, I don't like a dishonest Buyer getting their item free or filing a bogus return any more than you or anyone else does. However, returns are part of selling.