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Are AI's reviewing and deciding our disputes?
I recently received negative feedback on an item that the buyer requested that I cancel. I felt it was very mean-spirited and untrue. This is the item: 335291341905.
My request to have the feedback removed was denied and I was pretty shocked. I started wondering in an AI had handled this issue instead of a live person because it is hard to accept that Ebay would encourage this type of malicious behavior. I have not been able to contact a living Ebay person to discuss this, so I am hoping someone out there in the community has some insights.
1 comment
lady_madonna
Mentor2 years ago@jeffmage2
Since the feedback comment did not violate Ebay feedback policy, they will not remove it.