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Apple ICloud lock
Purchased iPad and the owner Apple ID is still on the iPad. Can not get in contact with owner to remove it
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Discussions in this board are limited to the original poster and Community Mentors
Purchased iPad and the owner Apple ID is still on the iPad. Can not get in contact with owner to remove it
eastlaneave
Mentor5 months ago@jayflen7
I am sorry that happened!
You should open a Return Request. The reason could be "Different from what I ordered > Didn't Match Description" if the item you got was not what was shown and described (the listing didn't mention the lock)
You can open your return request here. Just click the photo and follow the instructions.
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041
You will be able to print a label from here https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066
-- You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
-- Here is a help page where you can learn more:
https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667
Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.