appeal wrongly denied

Question

I made a $384.92 purchase, wrong item sent. Seller states return item was "Used", "Damaged" and deducted half the purchase price. I never took item out of box, sent it back, new/unused. [Turns out seller has an utterly abysmal customer feedback profile.]

eBay informs me "The case has been closed in your favor. We're issuing you a full refund." "Were can't consider an appeal because you already received a full refund and we've closed the case."

After expenditure of all the time and energy wasted thus far, receiving 1/2 the purchase price back is more like salt in the wound...this is NOT a full refund.

HOW can I contact a real human being at eBay???

comics-scifi-collectibles · Accepted Answer

@gongnation
Here's how to contact eBay customer service:

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back

If you are located outside of US or Canada then you will need to use the Chat option or Social Media

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://twitter.com/askebay
https://www.facebook.com/eBay/