Locked
Discussions in this board are limited to the original poster and Community Mentors
Appeal Rejected?
Summary: prosecuredirect expressed frustration over inconsistent policy violation decisions from eBay regarding their commercial-grade IP cameras. They successfully appealed a first violation but had a subsequent appeal rejected despite similarities in the cases. They seek advice on how to discuss the issue directly with eBay, questioning whether AI might be involved in the decision-making process.
I sell commercial grade IP cameras for surveillance purposes. On my first policy violation, I appealed it and it was accepted. I received another policy violation, and this time the appeal was rejected. It was for similar camera equipment. eBay is not consistent with their decision making, because it can't be a violation now, if it wasn't the first time.
Anyway, is it possible to talk to an actual person at eBay about these policy violations, because I don't think they fully understand the details here, or they are letting AI handle it? What's the best way to handle this?
eastlaneave
Mentor2 weeks ago@prosecuredirect
Unfortunately when customer service overrides a violation and you relist an item, the bots that took down your listing in the first place will often pick it up again.
Some surveillance equipment is not allowed on eBay. Here is the policy you may want to review:
The following types of electronic equipment are not allowed:
Appliances for sale in California that do not meet applicable efficiency standards
Cameras and recording devices that include images or text that states or implies the device can be used to record others without their knowledge
Cameras that are embedded in other objects or that are designed to look like other objects, such as toothbrush holders, stuffed toys, clocks, or electrical outlets
https://www.ebay.com/help/policies/prohibited-restricted-items/electronic-equipment-policy?id=4302