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Appeal for Fee Charge – Buyer Requested Cancellation
Hi, I’d like to appeal this case regarding the $56.55 charge.
The buyer contacted me shortly after payment and clearly stated that they no longer wanted the item and requested to cancel the order.
Unfortunately, by the time I received the message, the system no longer allowed me to cancel the order on my end. To avoid sending an unwanted item and creating further complications for both sides, I chose not to ship the item.
I acted in good faith based on the buyer’s request, and there was no intention to avoid fulfilling the order. This situation was caused by a limitation in the cancellation window rather than negligence.
I would really appreciate it if you could review this case again and consider removing or reducing the charge.
I am a small seller and still learning the system, and I was trying to handle the situation responsibly.
