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Appeal Denied for Counterfeit Policy – Looking for Advice
Summary: skylook-9 sought advice on resolving a Counterfeit Policy appeal after their listing was removed despite providing evidence from 888 Lots. They were advised by an eBay support agent to relist, which led to another removal. jacbarcollectibles explained that buying from a liquidator might cause issues as eBay does not accept their documentation as authentic proof, highlighting the importance of not relisting items once removed. albertabrightalberta commented on the unreliability of eBay's offshore support and emphasized verifying authenticity from liquidators before risking one's account.
Hi everyone,
I'm looking for advice from sellers who have experienced a Counterfeit Policy appeal.
My Paula's Choice listing was removed, and although I appealed with an invoice from 888 Lots, payment proof, inventory proof, and supplier chat screenshots, eBay denied the appeal.
What's confusing is that before the appeal, an eBay support agent advised me to relist the item with complete product details, which I did. However, the relisted listing was also removed under the Counterfeit Policy.
Has anyone successfully resolved a similar situation, especially with inventory sourced from 888 Lots or another liquidation supplier? What additional documentation did eBay require, and is it worth requesting another review without new evidence?
I'd really appreciate hearing from anyone who's been through something similar. Thank you!
albertabrightalberta
Mentor3 weeks agoThis is yet another example of ebay's offshore CS agents giving bad advice.
There's no shame or wrong in purchasing items from liquidators, yard sales, thrift stores or online venues and flipping them for resale. But unless one is expert in verifying a brand's provenance, it's always recommended to verify authenticity before putting one's account and reputation on the line.
I'm sorry you got bad advice.
skylook-9
OP3 weeks agono, but 888lots isn't only liquidators, they are also distributors.
jacbarcollectibles
Mentor3 weeks agoSince it appears that you purchased from a liquidator this will be the problem. The liquidator is not a Rights Owner so eBay will not consider anything they provide as proof of the item being authentic. No matter what a rep may say you never relist an item that was removed by eBay no matter what the reason was. The bots that monitor listings are looking to see if you relist the item and then will remove it again and can suspend your account.
Did the original message from eBay mention VeRO (Verified Rights Owner)? If so the rights owner of the brand reported your listing as fake. If the message did not mention VeRO then another user reported you listing.
skylook-9
OP3 weeks agoNo, just mentioned Counterfeit.