I received an item I ordered in December, and there was a part missing, rendering the item unusable. I contacted the seller, who said they would send me a replacement. After about 12 communications with the seller, nothing was being done to replace either the item or the missing part. I finally lodged a complaint with ebay, requesting a refund from the seller. I yesterday received a message from ebay advising me that the return request had been closed. Ebay advertise that customers have 30 days...

Appeal closure decision by ebay | Ask a Mentor

Appeal closure decision by ebay | Ask a Mentor | eBay Community