Appeal an ebay judgement on a refund

Question

Item paid for, not delivered to me but to another name & address as confirmed by UPS.

Seller will not refund or verify my claim by calling UPS as he is the ONLY one they will give info to.

Ebay made a decision to refuse the refund.

I am asking anyone who CAN to read the dzs. of back&forth msgs. between this shyster seller & myself as recently as today.

Ebay's guarantee is no product received no payment. And still they falsely claim this seller is a 100% satisfaction seller.

Ebay has NOT answered my several correspondenses on this issue that began 2 months ago.

What next?!

eastlaneave · Answer

@lynlr_kdckgxcmxe

I'm sorry that happened.

It's likely that at 2 months, you should go to your payment method/credit card to file a chargeback.

Here are the steps I would have advised (still helpful for your chargeback) and you can still use the Report Seller button.

1) First, call the post office/shipper to see if the tracking number label contained your name and your address. (They won't tell you whose name *is* on the package, only that your name and address *is not*.)

a) If your name and correct address were on the label, ask the Post Office/shipper to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.

b) If your name and address weren't on that label, ask the Post Office/shipper if they will put this in writing; it's helpful, but not required. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps starting with 2 below:

FOR UPS:

You can usually find the weight and other details for UPS here:

https://www.ups.com/track?loc=en_US&requester=ST/

then click " Proof of Delivery"

The proof of delivery may have more details about the delivery site, and the weight. Screenshot that.

2) Then, report the seller using this process

https://www.ebay.com/help/action?topicid=4022

Important, select "Suspicious seller activity"

then "Other"

Explain that the seller is using fake tracking numbers

Include these phrases

Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller used a false tracking number

Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.

3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Share any documentation you gathered. Request a refund.

Use the Customer Service that is on Instagram this way:

- https://www.instagram.com/ebay/

Send a private direct message to the page. Explain you have a fake or false tracking number situation.

Let me know how this goes, I've been burned a few times myself (including on Amazon), but I have been able to get a refund following this process.

There are additional steps to take if the above isn't effective, just come back and update me.