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Can you appeal an ebay decision if they ruled in favor of buyer ?
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Discussions in this board are limited to the original poster and Community Mentors
Can you appeal an ebay decision if they ruled in favor of buyer ?
comics-scifi-collectibles
Mentor1 year ago@cobrax503 You can try but it's not usually successful. See this link>
https://www.ebay.com/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369&st=
Here's how refund requests work>
If the buyer files a refund request saying that the item is not as described then you need to accept the return and issue the return shipping label.
The eBay Money Back Guarantee overrules your returns policy. Your return policy only applies if the buyer files a buyer's remorse return: Doesn't fit, changed mind, etc.
If you do not accept the return willingly then the buyer can ask eBay to step in and forces a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.
If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:
https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=12&pos=3&query=Report%20an%20issue%20with%20a%20buyer&intent=report%20&context=9056_SELLER
Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.
Seller protection:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=12&pos=4&query=Seller%20protections&intent=seller%20protection&context=DEFAULT_SELLER
cobrax503
OP1 year agoThanks I will drop it. First time this happened. I sent a new shirt, and they had him return it. He returned a used worn 2 dollar t shirt. That just got under my skin. Chalk it up to doing business on eBay I guess. There’s really no protection for the seller if you get scammed ! Thanks again I appreciate the help.